Refund policy
AtΒ HAPPYPETIORA, we want you and your pets to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery, subject to the conditions below.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, when applicable.
- Not show signs of use, damage, or excessive wear.
- Be eligible for return under our Non-Returnable Items policy.
For hygiene and safety reasons, opened or used pet grooming and hygiene products are not eligible for return. Unopened and unused grooming products may be eligible for return within 30 days.
Return Shipping
For returns due to change of mind, incorrect selection, or unwanted items, the customer is generally responsible for return shipping costs.
If an item is defective, damaged during shipping, or incorrectly shipped by HAPPYPETIORA, we will provide an appropriate solution and may cover the applicable return shipping costs.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photos or videos of the product
- Photos of the packaging, if applicable
After reviewing your request, we may offer a replacement, refund, or other appropriate solution.
Non-Returnable Items
For health, hygiene, safety, or quality-control reasons, the following items are not eligible for return once opened or used:
- Opened or used pet grooming and hygiene products
- Personalized or custom-made items
- Gift cards
- Sale or clearance items, unless otherwise required by applicable law
- Products damaged through misuse, neglect, improper use, or normal wear and tear
Unopened and unused products may still qualify for a return within 30 days, unless specifically excluded above.
Order Cancellations
You may request cancellation within 12 hours of placing your order, provided that the order has not already been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. If eligible, you may request a return after delivery in accordance with our 30-Day Return Policy.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 7β10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Lost or Missing Packages
If your package appears to be lost or missing during transit, please contact us as soon as possible. We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.
HAPPYPETIORA is not responsible for orders delivered to an incorrect or incomplete shipping address provided by the customer at checkout.
Contact Us
If you have questions about our Return & Refund Policy or need assistance with a return, refund, damaged product, defective item, or incorrect order, please contact us through our Contact Us page or email:
π§ support@happypetiora.store
Our customer support team aims to respond within 24β48 business hours.